Target is rolling out its Drive Up Returns service following the completion of a pilot test, the company has announced.
The service, which is expected to be implemented across the US by the end of the summer, allows guests to return an order without leaving their car through Drive Up to Target stores. Previously Target online account holders could only pick up orders using the Drive Up service.
It means that most new, unopened items within 90 days of purchase, or up to a year for Target-owned brands, can be returned at no cost, the company said.
“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” says Mark Schindele, Target’s executive vice president and chief stores officer.
“That’s why we’re launching Drive Up Returns. Allowing our guests to process a return from the comfort of their car underscores our commitment to helping our guests ship, and return, however they choose.”
Why use Drive Up to make a return?
Aside from the general convenience, the company points to the speed of the Drive Up option in comparison to dropping off a package to a mail carrier to be shipped and then processed. “You can hand it over directly to a Target Drive Up team member and get your refund that much faster,’’ Target says.
The latest home delivery option adds to other same-day services such as Drive Up, Order Pickup and Same-Day Delivery with Shipt. Within the Target app, there are other features designed to help guests save time or order forgotten items after a Drive Up or Order Pickup order has been placed.
More recently, guests have been able add a Starbucks Café handcrafted beverage or food purchase at select stores and have it delivered to their car along with the rest of their order.
