As part of its strategic expansion in the Middle East, chatlyn, a leading developer of guest experience software focused on travel and hospitality has unveiled its most advanced AI chatbot at Arabian Travel Market (ATM) 2024.
The chatbot excels in processing natural language and grammatical nuances and is being introduced to help enhance communication for hotels with diverse international clientele. It supports almost any language, including Arabic and has been designed to improve work efficiency by ensuring precise, real-time responses.
Handling up to 4,000 tokens allows the AI to manage longer interactions in a single request, enabling it to understand and respond to extensive customer queries or messages in a single go. As a result, it leads to more effective and efficient interactions. For instance, with chatlyn’s AI chatbot, users can upload any business PDF and instantly receive precise answers.
“During the BETA phase, we saw customers increase their success rate in resolving queries by fifteen times simply by uploading a PDF with their information and integrating the chatbot into their main communication channels,” Michael Urbanek, CTO of chatlyn, said.
Since its launch in late 2022, chatlyn has expanded rapidly and now supports more than 1,000 properties globally. This includes several properties in the Middle East hospitality sector such as gomosafer.com, La Quinta by Wyndham, luxurybookings.ae, and Amsaan Tours, among others. The company is aiming to transform customer engagement and has introduced a range of products including an omnichannel inbox, AI assistants, and an Automation Studio.
