Foreign exchange firm, Travelex, has launched a new automated, self-serve currency kiosk to make foreign exchange transactions more seamless for travellers.
Installed within the Travelex landside departures store at Heathrow Terminal 2, the first-of-its-kind kiosk enables customers to place their order at a touch screen kiosk before collecting their cash from a designated ATM machine. The process is fully automated with no human interaction is required.
Initially there will be five currencies to choose from including Euro, Swiss Franc, US, Canadian and Australian Dollar. Customers will have the ability to order more currency than permitted at a traditional ATM as cash withdrawal limits imposed by financial institutions won’t apply.
In total, an initial two kiosks and three designated ATMs have been installed at the Heathrow Terminal 2 store. According to the firm, the launch of the automated kiosk is part of its new digital-focused approach and increased investment in tech solutions.
Richard Wazacz, Travelex CEO, said: “Convenience is at the heart of our proposition, and so we are really excited to launch a new digital product that complements our existing services and further simplifies our customers’ access to travel money. As we continue to digitally transform both the front and back end of our business, the automated currency kiosk represents another significant landmark in that journey.”
Earlier, this year, Travelex relaunched their Travel Money Card app in partnership with KAYAK, enabling customers to order a Travelex Money Card or cash, manage their card, and search for flights, stays and rental cars through the app.
Late last year the company also launched the retail FX industry’s first ATM click & collect service in the UK and Australia. The company has also been increasing investment into ‘digital first’ airport experiencesglobally, including introducing self-service stores and ATMs.
Fraser Brown, Director of Retail, Heathrow added: “I am delighted that Heathrow’s longstanding partnership with our foreign exchange provider Travelex continues to grow and evolve. The launch of fully automated FX services is part of Heathrow’s recent digital acceleration, offering passengers greater choice on how they journey through Heathrow and supporting our vision of delivering the best airport service in the world.
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Image source: Donald _Trung Quoc Don – Wikimedia Commons
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