Mall of America unveils new concept in bid to win consumer share
Mall of America is betting that more unique on-site experiences will help slow the great shift to e-commerce.
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Tag: customer experience
chatlyn unveils AI chatbot for hospitality sector
chatlyn, a developer of guest experience software, has unveiled a new chatbot designed to improve efficiency when handling customer queries.
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Department of Digital Ajman taps Sprinklr’s AI-powered CXM platform
Sprinklr, a unified customer experience management platform, has teamed up with the Department of Digital Ajman (DDA) to help unify citizen experience across all government entities within the emirate.
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British Airways partners with Amadeus to enhance retail capabilities
British Airways has partnered with Amadeus, allowing it to enhance its retail capabilities and customer experience via open and AI technology.
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“Conversational experiences are rapidly spreading across the Middle East”
Conversational customer experiences and generative AI is having a significant impact on interactions between people and brands in the MENA region, according to new research by Infobip
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Ernesto Hane: “Physical experience is always relevant in Africa”
Seamless Xtra’s Alia Alhussein speaks to Ernesto Hane, Chief Marketing Officer at Jumia...
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Why AI can lead the way in career path planning and workplace wellness
Brendan is an interaction automation and customer experience expert and Managing Executive of MoData Interactive. Here, he explains why AI is already influencing modern-day employee career development and workplace wellness like no other enablement technology we have ever seen.
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Banking on Chat: How AI makes ‘cents’ for finance companies
Conversational AI has quickly become a game changer for banks and financial institutions, enabling the complete reimagining of the digital customer experience.
Customer experience expert and head of MoData Interactive, Brendan van Staaden, is seeing this evolution first-hand and says finance companies are increasingly turning to this technology to build better relationships with their customers.
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DRUID and MoData team up to enhance customer engagement in South Africa
DRUID and MoData partner to enhance customer engagement in South Africa
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Kroger to bring digital smart screens to 500 stores
Kroger’s decision to add the technology from Cooler Screens follows a three-year pilot that focused on improving in-store consumer experiences with interactive media and digital merchandising.
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