Seamless Xtra’s Paula Hallentuch interviews Emily Zhou, Senior Manager – Digital Product at HSBC, UAE.
Emily Zhou is a senior Digital Channel Manager at HSBC with over 10 years of expertise in financial services, across Canada and Middle East, specialising in digital innovation and cash management services for corporate customers. Emily holds an MBA from University of British Columbia and BA from Universite Jean Moulin Lyon 3.
Inside digital banking’s next wave: insights on innovation, access, and what’s ahead
Questions:
- How do you balance innovation with the need to maintain operational efficiency during a large-scale digital transformation?
- What steps do you take to ensure that your digital transformation efforts are inclusive and accessible to all customer segments, including those who are less tech-savvy?
- What do you see as the biggest trends shaping the future of digital banking and fintech in the next 5 years?
