Seamless Xtra’s Paula Hallentuch interviews Balaguru Sakthivel, Head of Product at Google Pay, India.
In this exclusive conversation, they explore the theme ‘Beyond the hype: how soon will AI deliver meaningful, real-world transformation in payments?’ — diving into the role of AI in hyper-personalisation, the biggest gaps in current AI-driven personalisation efforts, and what’s next for the future of payments.
Balaguru leads Product Operations, Bill Payments, and Financial Services at Google Pay India, overseeing the entire consumer landscape within this division. With previous experience in Google’s Ads division, he helped shape marketing strategies for the product team at Google Pay — giving him unique insights into the intersection of AI, fintech, and user experience.
Listen in to stay ahead of the latest trends shaping the future of fintech and payments.
Key Questions Discussed:
- What is the biggest gap in current AI-driven personalisation efforts in payments, and how can it be addressed?
- How close are we to seeing AI-powered payment recommendations in real-world applications?
- If you had unlimited resources to build the next big AI-powered fintech product, what would it be and why?
Beyond the hype: how soon will AI deliver meaningful, real-world transformation in payments?
