Seamless Xtra’s Paula Hallentuch interviews Ashley Thomas, Head of Strategy & Operations, Revolut, Singapore.

Ashley Thomas is the Head of Strategy and Operations at Revolut Singapore, where she leads product launches, regulatory strategy, and growth across Southeast Asia. With a background in management consulting at Kearney and Bain Nordic, Ashley brings deep expertise in cross-border transactions, strategic planning, and customer acquisition. Her earlier roles at Ola, Deutsche Bank, and HSBC sharpened her skills in P&L ownership, corporate finance, and investment banking—making her a key force in scaling Revolut’s regional presence. 

 

Real-time AI is here: what happens when machines start making money decisions

 

 Questions:

  1. You have spoken about how AI is shifting from automation to real-time decision-making – especially in areas like fraud, credit, and payments. From your perspective at Revolut, what does this shift mean for the future of fintech operations? 
  2. When AI starts approving payments, blocking fraud, or adjusting credit in real time – how do you balance speed, compliance, and the need for human oversight? 
  3. If you had to redesign a core part of financial services from scratch today – with AI at the centre – what would you rethink first, and why? 

 

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