DHL Inside Track has announced a new three-year UK contract with automaker Stellantis, under which it will operate its demo programme, managing the delivery and pick-up of test drive vehicles nationwide.
The automotive specialist will handle the entire fleet and end-to-end consumer experience for Stellantis whose portfolio includes Jeep, Fiat, Peugeot, Vauxhall, Alfa Romeo, DS Automobiles, Abarth and Citroën.
This consists of online ordering and pre-delivery preparation, through to customer satisfaction surveys.
A key part of the service will be the ‘white glove’ customer handover, tailored to each brand and delivered by drivers trained as brand ambassadors.
Jim Cleary, Head of Inside Track said: “We take great pride in the professionalism and hands-on account management we offer as part of our service. Much more than simply delivering vehicles, we’re representing these brands in front of potential customers. To do this we’ve invested heavily in our training programmes with a clear focus on the detail, to develop professional, courteous colleagues who are passionate about the brands they represent.”
Inside Track currently handles over 38,000 vehicle movements for its customers each year. The firm said it plans to coordinate collections at the same time as deliveries, to reduce unnecessary travel while it has also invested in its vehicle charging infrastructure to support the increasing electrification of the Stellantis fleet.
Nick Richards, Head of B2B, Stellantis added, “We’re delighted to be working with a logistics partner whose priorities and capabilities align. As an industry expert, Inside Track has demonstrated its capability to meet the evolving expectations of our customers with impressive efficiency. The onboarding process has been extremely smooth and we look forward to building on our partnership.”
