Fintech platform Adyen has partnered with global hospitality operator Frasers Hospitality in Singapore, Malaysia, Australia, and across Europe, the company has announced.
Through the deal, the hospitality group is expanding frictionless guest experiences both online and offline via Adyen’s single platform offering. It is also aiming to reduce the time guests spend at reception during check-ins and check outs at Frasers Hospitality-owned properties.
For instance, guests can choose their preferred payment methods online during their initial bookings but also offline, such as during check-in/check-out and at F&B outlets managed by Frasers Hospitality. This includes all major credit cards and locally preferred payment methods like Alipay, WeChat Pay, UnionPay and GrabPay, among others.
“Running a property involves many moving parts within the property ecosystem that can be daunting for operators to keep track of,” said Priyanka Gargav, Country Manager, Singapore, and Head of Commercial, Southeast Asia and Hong Kong, Adyen.
“Having a single platform that sits across the entire payments chain reduces complexity for operators and we are pleased to support Frasers Hospitality in reaping efficiencies through a holistic overview of both front and back-of-house operations of their properties,” she added.
Using occupancy data
The fluctuating rates of occupancy presents one of the most difficult challenges for accommodation operators, as they must be prepared to cater to peak and lull seasons in a timely manner. Adyen’s full integration with third party providers like property management systems allows the hotel operator to match payments data to occupancy data. By providing an accurate overview of room occupancies Frasers Hospitality can readily adjust their operations to meet the demand trends.
Adyen’s integrated solution has also further optimised the round-the-clock operations of Frasers Hospitality and eliminated the need for night audits by enabling payments information to be automatically recorded into the system after each completed transaction. Previously during night audits, front desk staff had to manually close the standalone terminals across the property, and post the payments information of the day into their property management system
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